（1）Order Tips
Steps to Place an Order
Thanks so much for your interest in our products. Hope we can build a good relationship in the near future. Here below you can find how to take order from our company.
1.Send an inquiry on website and get Catalog
2.Send item no. and quantity
3.Phone number and address for delivery
4.An invoice for you in 24hours
5. Pay money by Paypal or bank, western union
6. Deliver in 2 business days after payment if in stock or 7 business days if out of stock
7. Arrive in 7-10 days, sent by DHL, FedEx, Ups, TNT etc.
We hope can establish a good business relationship with you in the near future.
（2）Payment Method
How Can I Pay For My Order?
Current payment methods for US orders are PayPal, Visa, Mastercard,Western Union.
What Currency Is Displayed On The Website?
Our products are listed in US Dollar.
（3）Shipping
How Much Is Shipping?
Shipping cost varies depending on your location and shipping options, the weight of your order.
Do You Ship Internationally?
Yes, we ship to most countries worldwide.
How Long Will My Order Take To Be Delivered?
Please allow 1-3 business days for processing your order. After which, your order will be ready to ship out. It usually takes only 7-10 business days for shipping to the North America and Europe and 10-15 business days for international shipping, depending on your location.
How do I track my package?
We will send you a tracking number when your order ships. Simply visit the carrier's website and enter the tracking number to see the shipping status of your package.
Can I choose another carrier?
Yes,you can express shipping options with DHL, TNT, AMAREX FedEx or UPS.
Why Can't I Track My Order On The Website？
Please note that the tracking information will be displayed after 2-5 days after being updated.
Therefore, if you can't find tracking information about your package, please try in 1-2 days later.
Why Is My Shipment Status Not Updating?
Your shipment may be delayed for many reasons. Common delays can be due to e.g. weather incidents, customs or backlogs.
Customs Charges
The value and shipping information is printed on a sticker on the outside of the package when your order is shipped. We will mark the package as gift for our customers. BUT duties and taxes are calculated and charged by customs officials in your country. As such, they are beyond our control. As the importer of record, you are responsible for duties, taxes, and any other charges that your country chooses to impose for the import.
How much will customs charges be for my country?
As charges are individually assessed by your country’s officials upon import, we are unable to provide an estimate on how much you may be charged for customs. Charges vary from cases to case. Instead, please try contacting the customs officials in your country to get a better idea of what the customs charges may be for your order.
（4）Modify My Order
How To Modify My Order？
If you want to change anything in your order, please contact the sales you are dealing with asap via email or on FB, WhatsApp, Skype. She or he will revise the invoice in 24 hours. If the order has been shipped, we can no longer make modifications to your order.
（5）Support
What If I Received A Damaged Product?
We always try source for the best quality products for our customers. However, there are many factors that might have resulted your products to be damaged in the transit.
If you received a defective/damaged item, please kindly contact us by sending an email to our sales, let us know your problem and please don't forget to attach photos/videos which can clearly show the issue.
What Is Your Refund Policy?
Charming Tattoo has a 15 day refund policy for all orders placed. If the order has not come to you for 15 days after your payment, your refund request will be accepted. If you are not satisfied with your order for some reason, simply contact us for return instructions and a refund in 15 days. Please note we can only accept returns that are unopened and unused.
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